Last updated: 02 October 2026

The Red Balloon Candy Artisans (operated by The Menezes Family Trust, ABN 25 512 563 040) ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose your personal information. We handle personal information in line with the Australian Privacy Principles.

What information we collect

We may collect:

  • your name
  • billing and delivery addresses
  • email address and phone number
  • order details and purchase history
  • information needed to process payments (card payments are handled by our payment providers – we don't store your full card details)
  • details and files you provide for personalised or custom candy orders
  • technical information such as your IP address, browser and device type, and how you use our website

How we collect it

We collect information when you:

  • place an order at checkout
  • create a customer account
  • submit a contact or enquiry form
  • subscribe to our newsletter
  • make a personalised or custom candy enquiry, including any files you upload
  • browse our website, through cookies and similar technologies

How we use it

We use your information to:

  • process and fulfil your orders
  • arrange delivery
  • communicate with you about your orders and enquiries
  • provide customer service
  • manage personalised and custom orders
  • improve our website and understand how it's used
  • send marketing communications, where you've subscribed or otherwise consented

Who we share it with

We only share your information where it's needed to run our business and fulfil your order. This may include:

  • payment providers (such as PayPal, Stripe and Afterpay)
  • Australia Post and courier companies
  • our website and hosting providers
  • Google (including Google Analytics and Google Ads)
  • Meta (Facebook and Instagram)
  • our email marketing and notification providers

We don't sell your personal information.

Overseas disclosure

Some of our service providers, including Google, Meta, payment processors and hosting providers, may store or process data outside Australia, including in the United States and other countries where they operate data centres.

Cookies and tracking

Our website uses cookies and similar technologies to:

  • make the website work properly (for example, your shopping cart)
  • understand how visitors use the website (analytics)
  • show you relevant advertising, including on Google and Meta platforms

You can control or delete cookies in your browser settings. Blocking some cookies may affect how the website works.

Marketing

We only send marketing emails if you've subscribed or otherwise consented. You can unsubscribe at any time using the link in any marketing email.

How we protect your information

We use appropriate technical and organisational measures to protect your personal information. Our website uses SSL encryption to protect information sent between your browser and our site. Access to customer information is limited to authorised people and service providers who need it.

How long we keep it

We keep personal information only for as long as reasonably necessary to fulfil orders, provide customer service, meet legal, accounting and tax requirements, resolve disputes and maintain business records.

Accessing, correcting or deleting your information

You can ask to access, correct or delete your personal information by emailing info@theredballoon.com.au. We may need to keep some records where the law requires it.

Questions and complaints

If you have a question or complaint about how we handle your personal information, please contact us:

The Red Balloon Candy Artisans
Email: info@theredballoon.com.au
PO Box 8047, Ferntree Gully VIC 3156, Australia

We'll respond as soon as possible. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.