Last updated: 2 October 2026
Where we deliver
We deliver Australia-wide, and also ship to:
- New Zealand
- Singapore
- United Kingdom
- Canada
- United States of America
Who delivers your order
Orders are shipped with Australia Post or selected courier services, depending on the destination, parcel size and service required.
Order processing times
Online candy orders: Orders are fulfilled from available stock and are usually dispatched within 1–2 business days. Where stock is low, please allow an additional business day for us to make more.
Personalised rock candy: Please allow a minimum of three weeks for personalised rock candy orders, including production and delivery. Orders over 20 kg may need additional production time. We'll confirm timing with you when you place your order.
Orders are processed and dispatched Monday to Friday during business hours. Some orders may be dispatched on Saturdays. Orders are not processed on public holidays.
Delivery timeframes (Australia)
Timeframes start from the date of dispatch.
| Destination | Regular Parcel | Express Post |
|---|---|---|
| Victoria | 3–7 business days | 2–4 business days |
| NSW, QLD, SA, WA, TAS, NT & ACT | 5–10 business days | 2–4 business days |
Delivery times are estimates provided by the carrier and may be longer for regional and remote areas, or during peak periods such as Christmas and Easter.
Delivery timeframes (international)
International orders are sent with Australia Post. Timeframes start from the date of dispatch.
| Destination | International Standard | International Express |
|---|---|---|
| New Zealand | 3–5 business days | 2–3 business days |
| Singapore | 4–7 business days | 3–5 business days |
| United States | 4–7 business days | 3–5 business days |
| Canada | 5–9 business days | 3–6 business days |
| United Kingdom | 7–10 business days | 5–8 business days |
These are Australia Post estimates for metro-to-metro delivery. Deliveries to regional or rural areas may take longer, and customs clearance can cause additional delays that are outside our control.
International customers are responsible for any import duties, taxes or customs charges in the destination country. Some countries restrict the import of food products, so please check your local rules before ordering.
Shipping costs
Australia
- Orders up to 5 kg: $9.95 flat rate (Regular Post)
- Orders over 5 kg: standard postage rates apply (see below)
- Free shipping: on online candy orders over $150 delivered within Australia. This doesn't apply to personalised or custom candy orders because of their size and weight.
Online store postage rates
| Weight | Regular Parcel | Express Post (all states & territories except WA) | Express Post (WA) |
|---|---|---|---|
| Up to 500g | $9.95 | $15.50 | $20.00 |
| 500g to under 3kg | $9.95 | $17.95 | $22.95 |
| 3kg to under 5kg | $9.95 | $26.00 | $30.95 |
| 5kg to under 10kg | $14.95 (WA $29.95) | $50.00 | $54.95 |
Personalised rock candy (Regular Parcel)
| Region | Metro | Other areas |
|---|---|---|
| Victoria | $18 (Metro Melbourne) | $30 |
| New South Wales | $26 (Sydney Metro) | $35 |
| South Australia | $35 (Adelaide Metro) | $40 |
| Queensland | $35 (Brisbane Metro) | $60 |
| Western Australia | $50 (Perth Metro) | $70 |
| Tasmania | $45 (Hobart Metro) | $55 |
| Northern Territory | $40 | $50 |
| ACT | $50 | $70 |
International
Shipping costs to New Zealand, Singapore, the United Kingdom, Canada and the United States are calculated at checkout. For other countries, please email info@theredballoon.com.au.
The final shipping cost is always shown at checkout before you pay.
Tracking
All orders include tracking. We'll email your tracking details as soon as your order has been dispatched.
PO Boxes and parcel lockers
We can deliver to PO Boxes and Parcel Lockers for orders sent with Australia Post. Larger orders, generally over 5 kg, may be sent by courier and need a physical street address.
Signature on delivery and Authority to Leave
We can arrange Signature on Delivery or Authority to Leave on request. Please email us at info@theredballoon.com.au before your order is dispatched if you need either option.
Pickup
Click & collect and local pickup are not available. Our candy is made in a private production studio that is not open to the public.
Damaged, incorrect or lost orders
If your order arrives damaged or you've received the wrong item, please email info@theredballoon.com.au within 48 hours of delivery and include:
- your order number
- a description of the issue
- photos of the product and of the outer and inner packaging
You can also use our Report a Problem form.
If your order hasn't arrived within the expected timeframe, please contact us and we'll follow it up with the carrier.
See our Returns & Refunds Policy for more information.
Questions?
Email info@theredballoon.com.au, Monday to Friday, 9:00am – 3:00pm (Melbourne time).
